Terms & Conditions

Effective Date: September 14, 2026

These Terms & Conditions govern the use of the Island Elite Detail website and the purchase, booking, or authorization of services from Island Elite Detail LLC ("Island Elite Detail," "we," "us," or "our").

By using our website, requesting an estimate, booking an appointment, approving an estimate, or authorizing us to perform services on a vehicle, you agree to these Terms & Conditions.

1. About Island Elite Detail

Island Elite Detail LLC provides professional automotive appearance and protection services, including detailing, ceramic coatings, paint correction, clear-coat restoration, maintenance services, and related automotive appearance services.

Our primary service location is:

Island Elite Detail LLC
330 Ohukai Rd., Unit 117
Kihei, HI 96753
Phone/Text: (808) 400-8878

Most services are performed at our Kihei detailing studio. Mobile service may be available when appropriate and approved in advance.

2. Service Scope

The specific work to be performed on a vehicle is determined by the service selected, booking information, written estimate, invoice, work order, or other written agreement between Island Elite Detail and the customer.

Services not specifically included in the agreed scope are not included unless subsequently authorized.

Vehicle condition varies substantially. Recommendations and pricing may change after we inspect a vehicle if its actual condition differs materially from the information or photographs provided before the appointment.

3. Estimates and Pricing

Prices displayed online may be based on standard vehicle sizes and normal vehicle conditions unless otherwise stated.

Pricing may vary based on factors including:

Vehicle size or configuration

Vehicle condition

Amount of contamination, pet hair, sand, staining, oxidation, water spotting, or other defects

Paint condition

Additional labor or materials required

Requested add-ons or changes to the original scope

If inspection reveals that additional work is recommended, we will explain the issue and obtain authorization before performing materially additional work or adding materially additional charges.

An estimate is not a guarantee that every visible defect can be corrected.

4. Appointments and Scheduling

Appointment times represent our best estimate based on the service scheduled and the information available when the appointment is made.

Actual completion times may vary because of vehicle condition, additional authorized work, curing requirements, weather, equipment issues, previously undiscovered conditions, or other circumstances.

Customers should not make transportation or scheduling arrangements that depend on an exact completion time unless that time has specifically been confirmed by Island Elite Detail.

Any cancellation, rescheduling, deposit, or no-show policy specifically presented during booking or in an estimate is incorporated into these Terms.

5. Payment

Unless otherwise agreed in writing, payment is due when the service is completed and before the vehicle is released.

We may accept payment methods including credit or debit card, cash, check, Venmo, Zelle, Apple Pay, or other methods offered at the time of payment.

Certain services or appointments may require a deposit or advance payment. Any applicable deposit terms will be disclosed before payment is collected.

Applicable taxes or specifically disclosed fees may be added where required.

6. Customer Authorization

The customer represents that they own the vehicle or have authority from the vehicle owner to authorize the requested work.

By approving a service or estimate, the customer authorizes Island Elite Detail and its employees or contractors to perform the agreed work and to operate or move the vehicle as reasonably necessary to complete, inspect, photograph, secure, or deliver the vehicle.

7. Vehicle Access and Customer Responsibilities

Customers are responsible for:

Removing cash, valuables, firearms, medications, sensitive documents, and other important personal property before service.

Informing us of known mechanical, electrical, paint, body, trim, glass, interior, or other vehicle defects that could reasonably affect the service.

Informing us of aftermarket modifications, alarms, sensitive electronics, loose components, non-factory paintwork, repaired areas, wraps, PPF, touch-up paint, repainted panels, or fragile components when known.

Providing keys or access necessary to perform the scheduled service.

Child safety seats generally will not be removed, installed, or reinstalled unless specifically agreed. Customers remain responsible for verifying that any child safety seat is properly and safely installed before use.

8. Mobile Service

When mobile service is specifically approved, the customer must provide a reasonably safe and lawful work area with sufficient access around the vehicle.

Access to water or electricity may be required depending on the service and will be communicated in advance when necessary.

We may postpone, relocate, or discontinue mobile work when weather, lighting, traffic, property conditions, safety concerns, restrictions, or other circumstances prevent us from reasonably or safely performing the service.

9. Pre-Existing Damage and Vehicle Condition

Vehicles may contain damage or deterioration that is not readily visible before cleaning or service, including scratches, chips, cracks, oxidation, failing paint, loose trim, deteriorated plastics, worn leather, damaged upholstery, failing adhesives, previous repairs, water damage, or other defects.

Island Elite Detail is not responsible for pre-existing damage or for deterioration caused by an existing defect that becomes apparent during normal professional cleaning or correction procedures.

We may photograph or video the vehicle before, during, and after service to document its condition, the work performed, quality control, or potential damage.

Nothing in these Terms limits responsibility for damage directly caused by our negligence or wrongful conduct.

10. Detailing Results and Limitations

Professional detailing can substantially improve a vehicle's appearance but cannot guarantee removal of every stain, odor, scratch, contaminant, sand particle, pet hair, discoloration, biological residue, or other defect.

Some contamination or damage may be permanent or may require repair or replacement rather than detailing.

Aggressive cleaning may also be inappropriate on deteriorated, damaged, dyed, repaired, or fragile surfaces. When appropriate, we may choose a less aggressive process to reduce the risk of damage even if doing so means a defect cannot be completely removed.

11. Paint Correction

Paint correction removes or reduces paint defects through controlled polishing and, in some cases, compounding or other abrasive processes.

Not every scratch, water spot, oxidation mark, etching defect, or paint imperfection can be safely removed.

Our objective is to improve the appearance of the paint while preserving an appropriate amount of clear coat.

We may recommend leaving deeper defects in place if further correction could unnecessarily compromise the paint system.

Results vary depending on paint type, previous repairs, paint thickness, defect depth, age, condition, and other factors.

12. Clear-Coat Restoration

Clear-coat restoration is an alternative restoration process intended for certain vehicles with weathered, deteriorated, oxidized, or failing finishes.

It is not the same as refinishing or repainting a vehicle at an automotive body shop and should not be represented as factory-new paint.

Results and durability depend heavily on the condition and stability of the underlying paint system, previous repairs, environmental exposure, vehicle maintenance, and other factors.

Some failing paint may be too deteriorated for restoration and may ultimately require conventional body-shop refinishing.

Any specific written warranty provided with a clear-coat restoration service controls over this general section.

13. Ceramic Coatings and Protective Products

Ceramic coatings and other protective products are designed to improve gloss, chemical resistance, ease of maintenance, and protection from environmental contamination.

They do not make a vehicle scratch-proof, chip-proof, damage-proof, or completely resistant to water spotting, mineral deposits, bird droppings, environmental fallout, improper washing, physical abrasion, or neglect.

Advertised coating durability represents the intended service life of the applicable coating system under appropriate conditions. Actual performance depends on factors including vehicle use, environmental exposure, washing practices, storage conditions, contamination, and maintenance.

Certain coating warranties may require scheduled professional inspections or maintenance services.

Any coating certificate, written warranty, manufacturer warranty, annual-care requirement, or aftercare document supplied with a specific coating is incorporated into these Terms with respect to that service. If there is a conflict concerning a coating warranty, the specific written warranty provided for that coating controls.

14. Aftercare

Customers are responsible for following any curing, washing, maintenance, or aftercare instructions provided after service.

Failure to follow applicable aftercare or maintenance requirements may reduce product performance and may affect warranty eligibility when stated in the applicable written warranty.

15. Quality Concerns

Our goal is to complete the agreed scope of work to a professional standard.

If an item included in the agreed detailing service was missed or not completed as expected, please notify us as soon as reasonably possible, preferably within 24 hours of receiving the vehicle.

We may request an opportunity to inspect the vehicle and, when appropriate, correct the issue before another company performs work on the affected area.

Ceramic-coating, clear-coat-restoration, or other warranty concerns are handled according to the specific written warranty applicable to that service.

This provision does not eliminate any rights a customer may have under applicable law.

16. Damage Concerns

Any suspected damage related to our service should be reported as soon as it is discovered so that we can inspect and document the condition.

Customers should avoid repairing or altering the affected area before we have had a reasonable opportunity to inspect it when circumstances permit.

We are not responsible for damage caused by undisclosed pre-existing defects, failing components, defective aftermarket equipment, previous repairs, manufacturer defects, normal wear, or circumstances outside our reasonable control.

17. Personal Property

Customers should remove valuables and important belongings from the vehicle before service.

Island Elite Detail is not responsible for ordinary personal property left inside a vehicle unless the loss or damage resulted from our negligence or wrongful conduct.

Items that must be moved during detailing may be placed in another area of the vehicle or temporarily removed and returned.

18. Photographs and Video

We may photograph or record vehicles for inspection, documentation, employee training, quality control, warranty documentation, and protection of both the customer and Island Elite Detail.

We may also use non-sensitive photographs or video of completed work for our portfolio, website, social media, advertising, or educational content.

We will not intentionally publish a customer's private contact information.

If you do not want your vehicle used in marketing content, please notify us before the service begins. We will honor reasonable requests to exclude the vehicle from promotional use.

19. Communications

By providing a telephone number or email address, you authorize Island Elite Detail to contact you regarding your inquiry, estimate, booking, appointment, vehicle, service, payment, warranty, maintenance, or other customer-service matters.

Appointment confirmations, reminders, follow-ups, and other service-related communications may be sent by telephone, email, or SMS.

Marketing Text Messages

Marketing or promotional text messages will only be sent when we have the applicable consent or are otherwise legally permitted to send them.

Consent to receive marketing text messages is not a condition of purchasing a service.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing SMS messages by replying STOP or by contacting us. You may request assistance by replying HELP or contacting Island Elite Detail directly.

Opting out of marketing messages does not prevent us from contacting you when reasonably necessary concerning an active appointment, transaction, warranty matter, or customer-service request through another permitted communication method.

20. Third-Party Platforms

Our website, booking, communication, payment, analytics, and other business systems may use third-party service providers.

Those providers may have their own terms and privacy practices.

Island Elite Detail is not responsible for the availability, security, or independent conduct of third-party websites or services except to the extent required by applicable law.

21. Website Information

We attempt to keep service descriptions, pricing, availability, durability claims, photographs, and other website information accurate.

Services, products, processes, pricing, and availability may change.

Website photographs and examples show actual or representative results but do not guarantee identical results on every vehicle.

22. Disclaimer of Warranties

Except for warranties specifically provided in writing and rights that cannot legally be excluded, services are provided based on the vehicle's existing condition and the agreed scope of work.

No oral statement creates a warranty unless it is specifically incorporated into a written agreement or warranty provided by Island Elite Detail.

23. Limitation of Liability

To the fullest extent permitted by law, Island Elite Detail will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from gross negligence, willful misconduct, or other liability that applicable law does not permit us to disclaim.

24. Governing Law

These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles.

To the extent legally permitted, disputes relating to these Terms or our services will be resolved in the appropriate state or federal court having jurisdiction in Maui County, Hawaii.

Before initiating formal proceedings, we encourage customers to contact us directly so that we have an opportunity to review and attempt to resolve the issue.

25. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, technology, or legal requirements.

The updated version will be posted on our website with a revised effective date.

Changes apply prospectively and do not retroactively alter a previously completed transaction unless permitted by law and agreed where required.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

27. Contact Us

Questions concerning these Terms & Conditions may be directed to:

Island Elite Detail LLC
330 Ohukai Rd., Unit 117
Kihei, HI 96753
Phone/Text: (808) 400-8878
Email: [email protected]