Privacy Policy

Effective Date: September 14, 2026

Island Elite Detail LLC ("Island Elite Detail," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit islandelitedetail.com, request an estimate, book an appointment, communicate with us, purchase a service, or otherwise interact with Island Elite Detail.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

Name

Email address

Telephone number

Mailing or service address

Vehicle and Service Information

This may include:

Vehicle year, make, and model

Vehicle size or configuration

Vehicle condition

Photographs or videos of the vehicle

Services requested or completed

Estimates

Appointment history

Coating or warranty information

Maintenance history

Customer notes relevant to providing service

Transaction Information

We may maintain information concerning:

Services purchased

Amounts charged or paid

Deposits

Refunds

Invoices

Payment status

Transaction dates

Payment-card information may be collected and processed directly by a third-party payment processor. We generally do not need to store complete payment-card numbers ourselves.

Communications

We may retain communications you send to us through:

Website forms

Telephone

SMS/text messaging

Email

Social media

Booking platforms

Reviews or customer-support interactions

Website and Device Information

When you use our website, our website platform and analytics providers may automatically collect information such as:

IP address

Device or browser type

Operating system

Pages visited

Referring website

Approximate location derived from IP address

Dates and times of visits

Website interactions

Cookie or similar identifier information

2. How We Collect Information

We may collect information:

Directly from you when you contact us, request an estimate, book a service, make a payment, complete a form, communicate with us, or bring a vehicle to us.

Automatically through our website and technologies such as cookies, analytics tools, or similar technologies.

Through service providers that help us operate our website, booking system, CRM, communications, payment processing, analytics, or other business functions.

Through social media, referrals, public reviews, or other interactions you initiate with Island Elite Detail.

3. How We Use Information

We may use information to:

Provide estimates and service recommendations.

Schedule and manage appointments.

Perform detailing, ceramic coating, paint correction, clear-coat restoration, maintenance, and related services.

Communicate with customers concerning appointments, estimates, vehicles, payments, warranties, and customer-service matters.

Process payments and maintain transaction records.

Maintain ceramic-coating, service, annual-maintenance, and warranty records.

Provide appointment confirmations and reminders.

Respond to questions and customer requests.

Improve our website, services, customer experience, and business operations.

Understand website traffic and marketing effectiveness.

Prevent fraud, misuse, or security incidents.

Maintain business and accounting records.

Comply with legal obligations.

Establish, exercise, or defend legal claims.

Send marketing or promotional communications when we have appropriate consent or are otherwise permitted to do so.

4. Cookies and Analytics

Our website may use cookies and similar technologies provided by our website platform, analytics providers, and other service providers.

These technologies may help us:

Operate the website.

Remember website preferences.

Understand how visitors use our website.

Measure website and advertising performance.

Identify technical problems.

Improve our marketing and customer experience.

We may use services provided by Google or other analytics or advertising platforms for these purposes.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

If we materially change our use of advertising or tracking technologies, we may update this Privacy Policy or provide additional choices where required.

5. Service Providers and Disclosure of Information

We do not need to operate every part of our business technology ourselves.

We may disclose information to service providers that perform functions on our behalf, including providers of:

Website hosting and website technology.

Customer relationship management systems.

Online booking and scheduling.

Email and SMS communications.

Payment processing.

Analytics.

Advertising and marketing technology.

Cloud storage.

Accounting or business administration.

Customer support.

For example, our business currently uses or may interact with platforms such as GoHighLevel/LeadConnector, Fieldd, payment processors such as Stripe or other payment providers, and Google services where applicable.

These providers may process information as necessary to provide their services to us.

We may also disclose information:

When required by law, subpoena, court order, or lawful governmental request.

When reasonably necessary to protect the rights, property, safety, or security of Island Elite Detail, our customers, or others.

To accountants, attorneys, insurers, or other professional advisers when reasonably necessary.

In connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business assets.

With your direction or consent.

6. Sale of Personal Information

Island Elite Detail does not sell or rent customer personal information for money.

We do not sell, rent, or provide SMS opt-in information or mobile telephone numbers to unaffiliated third parties for those third parties' independent marketing purposes.

Information may still be provided to vendors that help us deliver our own communications or services.

7. Text Messages and Telephone Communications

If you provide a telephone number, we may use it for customer-service and transaction-related communications such as:

Responding to an inquiry.

Providing an estimate.

Confirming or managing an appointment.

Sending appointment reminders.

Discussing work being performed on your vehicle.

Following up concerning service.

Providing warranty or maintenance information.

Marketing or promotional SMS communications will only be sent when we have appropriate consent or are otherwise legally permitted to send them.

Consent to receive marketing text messages is not a condition of purchasing services from Island Elite Detail.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP.

You may request assistance by replying HELP or contacting us directly.

8. Email Marketing

If you receive promotional emails from us, you may unsubscribe using the unsubscribe link included in the email or by contacting us.

Even after opting out of promotional communications, we may continue sending non-promotional communications reasonably necessary for an existing appointment, transaction, warranty matter, or customer-service request.

9. Payments

Payments may be processed through third-party payment processors.

Those providers may collect payment-card or financial information directly and process it according to their own privacy and security practices.

Island Elite Detail generally does not require access to or storage of complete payment-card information when payment is processed by a third-party payment provider.

10. Vehicle Photographs and Videos

We may photograph or record a customer's vehicle for:

Condition documentation.

Quality control.

Service documentation.

Warranty records.

Employee training.

Before-and-after comparisons.

With the customer's permission as described in our Terms & Conditions, certain non-sensitive vehicle images may also be used for our website, social media, portfolio, advertising, or educational content.

We do not intentionally publish customer contact information with vehicle photographs.

Customers who do not want their vehicle used for promotional purposes should notify us before service begins.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and may take into account:

The customer relationship.

Appointment and service history.

Ceramic-coating or other warranty periods.

Maintenance records.

Accounting and tax requirements.

Dispute resolution.

Fraud prevention.

Legal or regulatory obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it consistent with our operational and legal requirements.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect customer information.

We also rely on third-party technology providers to maintain security measures for the systems they operate on our behalf.

No website, electronic transmission, cloud system, or storage method can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

If we become aware of a security incident requiring notification under applicable law, we will provide notification as required.

13. Your Privacy Choices

You may contact us to request that we:

Provide information about personal information we maintain about you.

Correct inaccurate contact or customer information.

Delete certain personal information.

Stop sending marketing communications.

We will evaluate requests based on the information we maintain and applicable law.

We may need to retain certain information for legitimate business purposes, warranty administration, accounting, fraud prevention, dispute resolution, or legal obligations.

We may also need to verify your identity before fulfilling certain requests.

Depending on where you reside, applicable law may provide additional privacy rights.

14. Children

Our website and services are intended for vehicle owners and customers and are not directed toward children under 13.

We do not knowingly seek to collect personal information online from children under 13.

If we learn that personal information has been collected from a child under 13 in circumstances requiring deletion, we will take reasonable steps to delete it.

15. Third-Party Websites and Services

Our website may contain links, integrations, embedded content, or booking tools operated by third parties.

Their privacy practices are governed by their own policies.

We encourage users to review the privacy policies of third-party services they choose to use.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our services.

Our technology.

Our service providers.

Our business practices.

Legal or regulatory requirements.

When we make changes, we will post the updated Privacy Policy on our website and revise the effective date.

Material changes will be communicated in another reasonable manner when required by law.

17. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or personal information may be directed to:

Island Elite Detail LLC
330 Ohukai Rd., Unit 117
Kihei, HI 96753
Phone/Text: (808) 400-8878
Email: [email protected]